One Sky Solutions - COVID-19 offer

One Sky Solutions is proud to be a supplier member of ERA, an organisation that is doing trojan work for the regional airline sector, particularly in these extremely challenging times.

We would like to, firstly, offer you our immediate assistance in dealing with any issues you may be having with the issuance of vouchers for COVID-19-related cancellations. There are some complex legal issues around this area and our member law firms would be happy to advise on the specifics in their relevant jurisdiction. They can also assist with settlements of these cases for a nominal fee.

Secondly, we are offering a special discount to ERA airline members off our normal EU261 Claims Handling Solution fees to help you manage EU261 compensation claims from passengers. We realise that you may be experiencing backlogs and have difficulties clearing these at present, as well as handling them going forward, due to the need to furlough or lay off employees in these challenging times. Our Solution provides for a full or partial outsourcing of your EU261 claims handling so that internal staff can focus on more important, value-added issues.

Specifically, we are offering ERA airline members, until the end of 2020, a 50 per cent discount off our normal fees for pre-court and court handling services for EU261 claims. Our Solution also covers Montreal Convention passenger and baggage-related claims.

Should you be interested in taking up this offer, or have any questions, please do not hesitate to contact OSS Operations Manager, Alessia Scortini, at a.scortini@one-sky-solutions.com.

We look forward to being of assistance to ERA airline members so that you can get back to performing your crucial role of providing regional connections to European consumers.

Kind regards,
Jim Callaghan, CEO